Funds for products purchased from Sole Proprietor Anatolii Pashmorha (hereinafter referred to as the Provider) may be refunded only if the transaction is canceled within 30 days from the date of purchase.
Note: Due to their nature, cryptocurrency, tokens, and digital assets generally cannot be refunded because their exchange rates are highly volatile and fluctuate significantly. We are not responsible for any risks, including but not limited to exchange rate fluctuations or market conditions.
Therefore, products purchased using cryptocurrency, tokens, or digital assets are non-refundable.
Important: If it is established that the client’s actions violate applicable law or the Terms of Use, any payments made to the Provider will not be refunded.
The date of transaction under this Refund Policy refers to the date of purchase of any product or service, including the date when the Provider renews services under the terms of the corresponding product or service agreement.
You may cancel a product at any time, but a refund will be issued only if the request was submitted within the refund period specified for that product, if such a period exists.
Some products and services have specific refund procedures and requirements, and some are entirely non-refundable under any circumstances. Please review the refund terms below for different product categories.
PRODUCTS ELIGIBLE FOR STANDARD REFUND TERMS:
- Hosting (all plans except the first payment after a free trial, all VPS hosting plans)
- Daily backups
- Email service
- KVM VPS (excluding renewals)
- WordPress Addons
PRODUCTS NOT ELIGIBLE FOR REFUNDS:
- Domain redemption fees
- New domain registrations
- Domain renewals
- Domain transfers (if the transfer was successful)
- Privacy protection
- VPS license
- Website cleanup
- KVM VPS renewals
- Mail storage add-ons
- All paid support services
Any products or services that have been suspended, canceled, or terminated due to misuse or any other violation of the Terms of Use are non-refundable.
The purpose of the refund policy is to allow clients to test and determine whether the services meet their needs. However, the Provider will not tolerate refund abuse (e.g., multiple refunds for the same service and/or repurchase of similar service packages). The Provider reserves the right to unilaterally deny a refund request if any signs of abuse are detected.
PRODUCTS WITH SPECIAL REFUND CONDITIONS:
Domain transfers: A refund is possible only if both of the following conditions are met:
(i) the domain transfer failed and
(ii) the refund was initiated within 30 days from the payment date for the transfer.
VPS Hosting Plan: A refund is possible only if both of the following conditions are met at the time of refund initiation:
(i) the refund request for the VPS plan was submitted within 30 days from the payment date for that VPS plan and
(ii) at least 180 days have passed since the last refund for any other VPS plan.
REFUND TO ACCOUNT BALANCE
Refunds are normally issued to the original payment source. However, if you prefer to use the funds immediately for another service, you may choose to have the refund credited to your account balance.
Once a refund to balance has been initiated for a specific account, it cannot be reversed or transferred to another account.
REFUND OF ACCOUNT BALANCE
Excess funds on the balance may be refunded within 30 days from the payment that resulted in those excess funds.
In exceptional cases, funds from other payments made within the same 30-day period may be refunded instead of the original one.
CHARGEBACK POLICY
If we detect any chargeback, reversal, cancellation, dispute, suspected payment fraud, or denial of fees on your account (a Chargeback), it will be considered a violation of your payment obligations under this agreement.
Accordingly, you agree that the Provider may take all legally available measures to recover payment, including but not limited to immediate cancellation of your account, domain names, or services registered or renewed under your name (Services), without prior notice.
This will also result in disabling the credit card payment option for your account to reduce the risk of payment fraud.
In case of a chargeback, your account may be permanently blocked without the possibility of reactivation. Any data associated with your account, including content, features, or resources, may be deleted and lost.
You will not be able to use or pay for services via credit card until you:
- Verify the payment method used for the disputed transaction by providing
- proof of payment; or
- a photo of the credit card showing the first 6 and last 4 digits.
- Pay all outstanding amounts in full, including any fees and costs incurred by the Provider and/or third-party services for each chargeback.
If any attempt of fraudulent chargeback or payment fraud is detected (e.g., purchases made using compromised credit card data), the service will be permanently terminated without the possibility of restoration.
If you have any questions or concerns regarding a payment made to the Provider, please contact our support team before initiating a chargeback or cancellation request.
Doing so will help avoid service termination and account suspension, as well as prevent unintentional or unjustified chargeback requests — which may result in additional fees, along with the obligation to repay all applicable fees for services you purchased (including those refunded via chargeback).
We reserve the right to dispute any chargeback by providing the credit card company or financial institution with any information or documentation proving that the user responsible for the chargeback authorized the transaction and continued to use the provided services thereafter.
